ITC Defense

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Identification Services Operator/Technician

Identification Services Operator/Technician

# of Openings 
Job Locations 
KW-Kuwait City
Posted Date 

More information about this job


As the Identification Card Services Operator/Technician you will provide Identification Card administrative and technical support to Government employees within Kuwait.


  • Issue of new and replacement ID cards to Government approved personnel.
  • Manage data entry of user credentials and privileges as applicable and ensure appropriate attributes as associated with approved personnel records.
  • Perform daily and routine operator and administrative functions as required to maintain personnel records.
  • Assure operational readiness of the system with current and updated personnel attribute data.
  • Maintain an organized and efficient onboarding process for card issuance, recommending best practices based on lessons learned and continuous improvement.
  • Review of applications for accuracy and completeness prior to issue of ID cards.
  • Consistent update, storage and maintenance of personnel records for organizational use.
  • Management of on-site ID Card issue office and lead for customer relationship support.
  • Development of an issue station logistics plan and continuous updates to the Recommended Spare Parts List for office equipment and consumables.
  • Provide daily, weekly, and monthly status reports to management.
  • If technical maintenance is required, prepare technician dispatch activity logs, functions as the customer's representative to other work groups.
  • Monitor repair and installation workloads to meet commitment times.
  • Identify and resolve ID card problems.
  • Identify and resolve basic access control problems.


  • Operators/Technicians will interact with government personnel daily. Professionalism and courteousness are required. Excellent verbal and written communication skills are required.
  • Previous ID card facility experience and knowledge of the military is desired.
  • Strong time management skills, excellent customer service, and demonstrated problem solving skills are strongly desired.
  • Must undergo a pre-employment criminal background check resulting in a favorably adjudication prior to operating or having access to equipment.
  • Ability to operate in a Windows environment with experience in Microsoft Word and Excel.
  • Two years of professional administrative support experience required.
  • Must be highly organized and able to work independently with minimum supervision and direction.
  • Ability to handle multiple tasks simultaneously.


As a HUBZone certified business, we strongly encourage candidates who reside in a HUBZone to apply. To confirm if your home address is within a HUBZone, please visit ITC Defense Corp. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. For further information on our equal opportunity protections as part of the employment process, please see and


ACCESSIBILITY- If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/selection process with ITC. Please refer to our website for further information on all our EEO/VEVRAA policies. Thank you for your interest in ITC Defense!